Postage and Delivery
How quickly will my order be processed?
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
What are your shipping costs?
We offer a flat postage rate of $9.95 Australia wide.
For orders over $120, we offer FREE shipping!
Do you ship outside of Australia?Currently, we do not ship to addresses outside of Australia.
How do I check the status of my order?When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will investigate it for you.
What happens if my order arrives damaged?If your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com