FAQs

What is preloved clothing?

Preloved clothing is clothing that was once owned and worn by someone else. Most of the garments we sell have only been gently used or worn only a few times.

Why should I buy preloved clothing?

Buying preloved clothing saves you money and prevents more clothing going to landfill.

Do you only sell preloved clothing?

Most of the clothing we offer is preloved, although we do have a small range which we classify as New with tags. These are items that have not been worn with the retail tags still intact.

What condition can I expect the clothing to be?

All our garments are clean, freshly laundered and in like new condition, with no stains, odours, marks, tears, piling or pulls.

What brands do you sell?

We sell a wide range of quality clothing brands including Country Road, Sportscraft, Cue, Witchery, Scanlan Thedore, plus more! We aim to source quality clothing that is built to last.

What sizes do you offer?

We aim to offer a variety of sizes from size 6 to 16+.

How do I place an order?

Simply click on ‘add to cart’ for each item and then go to checkout to complete your order. You can see the items in your cart by clicking on the bag icon in the top right hand corner of our website.

What payment methods are accepted?

Paypal, Visa, Mastercard, Apple Pay, Shop Pay, Google Pay and After Pay.

When should I expect my order to be delivered?

4 – 8 business days depending on your location. You will be able to track your order via the tracking code you will receive.

Do you ship internationally?

We currently only ship within Australia.

What is your return policy?

If your items don’t fit or you have changed your mind, please return these items to us within 10 days of delivery to receive either a refund or store credit for the items returned. For more details click on the Refund Policy link at the bottom of this page.

Do I have to pay anything to return my items?

You will be responsible for paying for your own shipping costs for returning your item.

How do I return an item?

To return an item follow the instructions on our Refund Policy page. You can find the link to this information at the bottom of this page.

Are gift cards refundable?

Gifts cards are non refundable.

Do gift cards expire?

Gift cards expire within 2 years of purchase.

Can you sell my unwanted clothes?

We can help you sell your unwanted clothes. We photograph, style, promote, package, communicate with the buyer and post your items. To find out more click on the SELL link in the top menu above.

What are you looking for?

Nat Sui Orange Suede Shoes - Size 39

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Nat Sui Orange Suede Shoes - Size 39

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